Refrigerated/ Frozen Item Shipping Policy

Shipping Days:

Our priority is to provide quality products. Refrigerated or frozen items are only shipped out Monday - Wednesday to assure the successful delivery of refrigerated or frozen products. 

Refrigerated Shipping Methods:
Frozen and refrigerated items are shipped using an overnight refrigerated shipping carrier. Frozen items may arrive thawed. Refrigerated orders are shipped Monday-Wednesday. Refrigerated orders typically arrive within 1-2 days after they have departed the Discount Health Food premises. Shipping charges are calculated below the shopping cart.


Packaging:
Your order will be packaged in a recyclable, insulated shipping container filled with food-safe ice-packs. For safety, the insulated shipping container is designed to sustain refrigerated temperatures for up to 4 days. Once you have received the order, please follow the instructions included inside.

Delivery Address:
Please provide a delivery address where someone is available to receive the package. No signature is required, so if no one is available to receive the package, the package will be left at the door. Packages left in extreme temperatures will not maintain refrigerated temperatures for very long, and your food may spoil. Please provide a delivery address where someone is available to receive your package. When the package arrives, transfer the contents to a refrigerator or freezer immediately.

Liability and Product Damage:
Discount Health Foods is not responsible for any damages caused by delivery or delivery delays. Once a package has left

Discount Health Foods premises, the package is the property and responsibility of the purchaser. Rejected, delayed, and/or damaged packages will not be returned to

Discount Health Foods. All claims due to damage, loss, delay, and/or additional fees, must be filed with the carrier.

Return Policy:

All frozen items are FINAL SALE.